Are you a natural problem-solver who thrives on building strong customer relationships? Do you have a talent for presenting ideas convincingly while genuinely understanding customer needs? If so, we have an exciting opportunity for you!

We’re looking for a Customer Care Specialist to join our dynamic team. Your ability to actively listen, take initiative, and ensure customer satisfaction will be highly valued.

In this role, you’ll be a key point of contact for customers, assisting them through emails, calls, and web conferences to ensure they have the best possible experience.

If you’re motivated by the opportunity to make a meaningful impact, we invite you to explore this role further. Let’s create meaningful connections and drive success together!

Responsibilities:

• Handle email inquiries, process support tickets, and troubleshoot issues based on provided documentation and training.
• Assign tickets to relevant internal teams.
• Stay up-to-date with products, services, and technologies.
• Provide phone and Zoom support to customers.
• Identify potential customer issues and escalate them for resolution.

What We’re Looking For:

• Fluent English (additional languages are a plus).
• Experience in customer service or an international business setting.
• Experience in the SaaS industry or SaaS sales is a plus.
• Basic technical knowledge.
• Experience with CRM, chat, and email communication tools for customer support.
• Strong customer-centric mindset and communication skills.
• Ability to take on new challenges with a proactive approach.