Location: Remote

Type: Permanent independent contractor role | Full-time

Preferred Timezone: Eastern Time (EST)

About Us

At TaxDome, we are a fast-growing SaaS platform transforming the way tax and accounting firms run their businesses. Our flagship all-in-one Practice Management software empowers firms to simplify operations, serve clients better, and grow revenue.

Position Overview

A Customer Care Representative at TaxDome plays a key role in delivering a high-quality support experience to our customers. You will be one of the main points of contact for users, helping them resolve issues, navigate the platform, and get the most value out of TaxDome.

You’ll support customers through email, chat, calls, and web conferences, using documentation, internal resources, and collaboration with other teams. This role is ideal for someone who enjoys problem-solving, communicating clearly, and ensuring customers feel supported and heard.

We’re looking for someone customer-focused, proactive, and reliable, who thrives in a fast-paced, remote environment and takes ownership of delivering a great experience.

Key Responsibilities

• Handle customer inquiries via email, chat, and support tickets using provided documentation and training
• Troubleshoot issues and guide customers toward effective solutions
• Assign and escalate tickets to relevant internal teams when needed
• Provide phone and Zoom support to customers when required
• Stay up to date with product features, updates, and internal processes
• Identify recurring issues or risks and proactively escalate them for resolution
• Maintain accurate records and communication in support tools and CRM systems