TaxDome is a fast-growing SaaS platform serving over 10,000 customers worldwide. We’re looking for a detail-oriented and customer-savvy Billing Specialist to support our billing operations and ensure a seamless subscription experience for our global client base. This role is a vital part of the Finance team, closely interacting with Customer Success, Sales, Product, and Engineering teams.

What You'll Be Doing

Invoicing & Subscription Management

• Assist customers with billing inquiries and subscription issues.
• Clearly explain pricing tiers, subscription duration, auto-renewals, and license pricing logic.
• Review and adjust subscription periods in TaxDome and Stripe.
• Cancel upcoming renewals and licenses upon request.
• Fix the issues in case when the issues arise because of incorrectly selected plan, preparing cash reconciliations

Billing System Administration

• Manage workflows in Stripe, including:
  • Subscriptions
  • Invoices
  • Payments
  • Coupons & discounts
  • Disputes
  • Refunds & subscription adjustments
  • Installment and recurring payment plans
• Set up/disable/change and manage promotional offers, custom coupons, and time-limited discounts.
• Monitor automation around invoicing, renewals, and payment failures to ensure accuracy.
• Investigate anomalies in billing behavior and escalate edge cases when necessary.

Communication & Collaboration

• Collaborate with Sales, Customer Success Account Management, CSAM, Support and Product teams to resolve billing issues.
• Communicate with customers regarding account status, license access, invoices, and billing adjustments.
• Maintain accurate documentation of billing cases and provide regular updates internally.
• Respond to customer inquiries, when required.

Internal Tools & Technical Fluency